Privacy Policy

1. Introduction

Welcome to KMSurveyTool ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This comprehensive Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our survey platform or interact with our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data: Includes billing address, delivery address, email address and telephone numbers.
• Survey Data: Includes survey responses, question designs, uploaded media, logic configurations, and metadata associated with survey completion and respondent behaviors.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website, products and services.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Service Delivery: To provide and maintain our Service, including to monitor the usage of our Service, manage user accounts, and process transactions.
• Survey Facilitation: To process, route, and store survey responses on behalf of survey creators. Note that survey creators are the data controllers for the survey responses they collect.
• Communication: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates, security alerts, and administrative messages.
• Analytics & Improvement: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

4. Data Security and Limitation of Liability

We have implemented commercially reasonable security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. However, the transmission of information via the internet is not completely secure.

Limitation of Liability for Data Breaches:

While we strive to protect your personal data, KMSurveyTool cannot guarantee the absolute security of your data transmitted to our site or stored on our servers. You acknowledge and agree that KMSurveyTool, its affiliates, directors, employees and agents shall not be held liable for any data breaches, unauthorized access, hacking, data loss or other security intrusions. By using our platform, you accept the inherent risks associated with online data storage and transmission.

Software and Deployment Errors:

Software deployment processes, third-party integrations, and platform updates may occasionally result in unforeseen bugs, configuration errors or temporary vulnerabilities. KMSurveyTool explicitly disclaims any liability for damages, loss of business, or data exposure resulting from deployment errors, server misconfigurations, zero-day vulnerabilities or failures by product managers and engineers to foresee specific security vectors during routine updates or scaling operations.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. Your Legal Rights

Depending on your location (e.g., under GDPR or CCPA), you may have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.